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Conflict Resolution in the Workplace

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COURSE APPROVED BY

‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’

Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.

Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

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  • Module One: The Causes and Symptoms of Conflict at Work

  • Module Two: Resolving Conflict

  • Module Three: The Five Conflict Modes

  • Module Four: Using the Modes

  • Module Five: Assertiveness

  • Module Six: Making Positive Outcomes

Recommended System Requirements

Operating System: Windows 7 or Mac OSX (10.8 )

Browser: A modern and up to date web browser

Video: Up to date video drivers

Memory: 1Gb RAM

Additional Software: Flash Player (latest version)

Download Speed: Broadband (3Mb )

 

Click Here To Purchase
50% Complete

Almost there: Please enter your valid email and click the button below to gain access

Complete Your Email Below To Access the Conflict Resolution in the Workplace Course

We respect your privacy and your information is 100% secure

Our Courses Are Approved By The Following Bodies