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Health and Safety Training

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Customer Service

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50% Complete

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*Our process is 100% flexible, and you can fit this around your own schedule

COURSE APPROVED BY

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

But how is this done?

 How do you ensure it’s consistent across your business?

What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more

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50% Complete

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Complete Your Email Below To Access the Customer Service Course

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  • Module One: About the Course

  • Module Two: What is Customer Service

  • Module Three: The Goals of Great Customer Service

  • Module Four: Discovering and Understanding Customer Needs

  • Module Five: Delivering Maximum Levels of Customer Service

  • Module Six: Making Customers Feel Great From the Start

  • Module Seven: Communication Skills

  • Module Eight: Non-verbal Communication and Body Language

  • Module Nine: Dealing with Customer Complaints

Recommended System Requirements

Operating System: Windows 7 or Mac OSX (10.8 )

Browser: A modern and up to date web browser

Video: Up to date video drivers

Memory: 1Gb RAM

Additional Software: Flash Player (latest version)

Download Speed: Broadband (3Mb )

 

Click Here To Purchase
50% Complete

Almost there: Please enter your valid email and click the button below to gain access

Complete Your Email Below To Access the Customer Service Course

We respect your privacy and your information is 100% secure

Our Courses Are Approved By The Following Bodies